Trainings

For the past 19 years, Jen has been developing front-liners and senior leaders in the Philippines, Singapore, Shanghai, Malaysia, and The United States. She is the President of Spiderhook Learning, Chief Learning Officer of Spiderhook Inc., and Spiderhook Academy Director.

Being focused on creating emotionally intelligent, and agile teams, Jen has partnered with organizations to establish, and enhance their learning academies, remote work culture, branded customer experience, emotional intelligence, resilience, strategic selling, disciplines of execution, coaching, and professional image.

To date, she has developed over 69,000 individuals across industries that include: advertising, airline, automotive, banking, business process outsourcing, electronics, financial services, food and beverage, government agencies, healthcare, hospitality, insurance, maritime industry, jewelry, pharmaceuticals, private universities, real estate, retail, telecommunications, logistics, tobacco, and manufacturing.

Currently, she serves as the co-chair of the Women in Business Committee of the European Chamber of Commerce in the Philippines and the Association of Image Consultants International, Philippine Chapter’s Treasurer. She is also a member of North American Simulation and Gaming Association and SheDares. Jen is a faculty of Tantoco Graduate School of Business in Jose Rizal University, Masters in Entrepreneurship, GCash Fintech University, Globe University, DMCI Leadership Academy, and European Chamber of Commerce in the Philippines.

Her certifications and training include Adversity Quotient, by Dr. Paul Stoltz, Learning design, e-learning, and Learning Evaluation at Ateneo de Manila Center for Organization Research and Development. She is also trained in Interactive Training Strategies by Dr. Sivasailam “Thiagi” Thiagarajan, Applied Improvisation in San Francisco, Online Organizational Analysis Certificate, Stanford University, Inspiring Leadership through Emotional Intelligence, Case Western Reserve University, Negotiation Strategy (Dino Lising), Assessment Center Assessor (Human Capital Development), How to Grow People and Companies Fast (Christo Popov), Accelerated English Program using the 4S Approach to Literacy and Language (Keith Wright), Psychodrama (UP), Process Observation Analysis (Karen Yao), Instructional Design (Grace Eldridge), Gaming and Simulation Strategies (NASAGA), Coaching (Gallup), Negotiation (Harvard Law School PONx) and Design Thinking.

Jay is highly experienced in human resources, specifically in learning and development. Being a professional with comprehensive skills in organizational development, he has been working in the industry for over 20 years. Jay firmly believes in the significance, and impact of emotional intelligence,
adversity quotient, and grit in our journey to success. He espouses the belief that self-awareness and self-leadership is key to one’s complete development. He is a member of faculty of Globe University, GCash Fintech University, DMCI Academy, and European Chamber of Commerce in the Philippines in his capacity as a consultant. He is also an Executive Coach and consultant for U.S.-based companies. Jay is currently President of SpiderShield Asset Protection, Executive Director of Spiderhook Learning, and Executive Director of Spiderhook Academy.

Jay’s professional development as a facilitator include training, and certifications such as Customer Contact Competencies (American Express, Florida, USA),Telephone Customer Service (American Express Telephone Service Center, North Carolina, USA), Creative Intelligence (Tony Buzan), Multiple Intelligences (Dr. Howard Gardner), Applied Improvisation (Paul Z. Jackson),The 8th Habit (Stephen Covey), Hyper Sales Growth (Jack Daly), Negotiation Strategy: Harvard PON (Dino Lising), How to Grow People and Companies Fast (Christo Popov PhD), 4S Approach to Literacy and Language (Keith Wright), Assessment Center Assessor (Human Capital Development), Instructional Design (Grace Eldridge), Process Observation Analysis (Karen Yao), Business Correspondence, and certifying bodies such as Customer Operations Performance Center-Asia Pacific (Singapore), among others.

His areas of expertise include: developing trainers and facilitators, instructional design, consultative selling, strategic execution, business communication, emotional intelligence, managing teams, leadership, coaching, customer experience, customer service, communication, personal effectiveness, training and facilitation, creative thinking and innovation, systems thinking, lateral thinking, interest-based negotiations, professional presence, and managing stress.

He has trained, and/or coached over 62,000 individuals from various industries including: advertising, airline, automotive, banking, business process outsourcing, electronics, financial services, food and beverage, tobacco, logistics, government agencies, healthcare, hospitality, insurance, maritime industry, jewelry, pharmaceuticals, the academe, manufacturing, real estate, retail, and telecommunications.