In dealing with your customers and other stakeholders, you need to understand the fundamentals and complexities of negotiating. It doesn't stop there. You also negotiate with your subordinates and colleagues to get the job done, or with your top management for concessions or needed support. Many of the principles applicable in business negotiationsapply to personal negotiations as well; and if you're behind in your skills it may be too late to realize that you have been.

This program will prepare you for all types of negotiations; to keep the balance between asking for too much or settling for too little. It also helps develop the right skill-set for behaving in the negotiating table, discover how to avoid errors which can break the deal, identify, use and overcome negotiating tactics which crafty negotiators can use against you, and learn how to read and use body language to clarify exactly what the other party is trying to say or to hide.

Additionally, it will sharpen your skills in making counter-offers that have a higher chance of being accepted, as well as to overcome objections to your offers and counter-offers.

Course Outline

WORKSHOP FACILITATOR

Clive Villanueva is a consultant in the field of Training and Organization Development. He is a graduate of Bachelor of Science in Business Management from the Ateneo De Manila University, and obtained a Masters in Business Administration degree majoring in Corporate Finance from Fordham University.

Prior to entering the training and consultancy profession, he was Assistant Vice President at Citibank's NA Philippine credit card business and a Sales Manager in Luzon. He had also done brand marketing assignments as product manager in RFM Corporation and Johnson & Johnson Philippines.

His expertise covers programs on Sales and Sales Management, Customer Service, Strategic Planning, Management and Leadership, Emotional Intelligence, Negotiation Skills, Team Building and Team Development.